FAQs
| WHAT ARE WE, COOL SINGAPURA? |
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| COOL SINGAPURA is a Singaporean based brand, and was established in 2015, the year of 50th anniversary of Singapore independence. COOL SINGAPURA aims to share with the world the urban coolness that Singapore has. Under the global brand name COOL SINGAPURA, there are two lines: Gift line that features a sport-lifestyle with Singapore icons, and Club65 line that has more seasonality and fashion touch. All COOL SINGAPURA items have functionality, as we believe that functionality can bring you a little bit of happiness and smile in everyday’s life. |
| HOW DO I TRACK MY PARCEL? |
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All orders come with a tracking number, which is sent to your registered email account upon order confirmation.
Visit "SINGPOST" http://www.singpost.com/index.php?quickTool=TrackItem#Quick and key in your tracking number to track your parcel. |
| WHAT IS THE DELIVERY COST AND WHEN WILL MY ORDER ARRIVE? |
| For Singapore and International order delivery cost and time, please visit here to learn more. |
| HOW DO I RETURN OR EXCHANGE ITEM(S)? |
| If you are not satisfied with your purchase, we are happy to accept in-person exchanges and returns. For Singapore and International exchange policy, please visit here to learn more. |
| ▼ PAYMENT AND PRICING INFORMATION ▼ |
| WHAT CURRENCY ARE THE PRICES DISPLAYED IN? |
| All prices are stated in Singapore dollars (SGD). |
| WHAT FORMS OF PAYMENT DO YOU ACCEPT? |
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Bank transfer Other payment methods are of method are being prepared. |
| MY COMPUTER HUNG WHILE MAKING PAYMENT. HOW WILL I KNOW IF MY ORDER IS CONFIRMED? |
| All successful orders will be followed up with an order confirmation email containing your order number. |
| WOULD I NEED TO PAY CUSTOM TAX IF I AM NOT STAYING IN SINGAPORE? |
| For the moment, shipping is limited to Singapore only but we are developing the delivery method to other countries. Then in future, Yes, imported goods are subject to assessment for Goods and Services Tax (GST), other taxes and charges even if those goods for your own use. Please contact the customs centre in the respective country you reside in as custom tax differs in each country. |
| I RECEIVED THE ORDER SUCCESS NOTIFICATION ON YOUR SITE. WHY HAVEN’T I RECEIVED A CONFIRMATION EMAIL? |
| During high-traffic periods, there may be a slight delay in the delivery of confirmation emails. The confirmation email could also land in your junk mail folder. If you haven’t received the confirmation email in one hour, please get in touch with us at info@coolsingapura.com. |
| FURTHER QUESTIONS |
| If you would have further questions, do send us your enquiries at info@coolsingapura.com. |